Refund & Return Policy
Last Updated: July 2026
At Nirgun, we take immense pride in the small-batch, premium quality of our Himalayan A2 Bilona Cow Ghee. Because our product is a perishable culinary item, we maintain strict health and safety standard guidelines regarding returns.
No Returns Policy
Due to the food-grade, consumable nature of cow ghee, we do not accept returns or exchanges once a product has been delivered and opened. This policy ensures the absolute hygiene and safety of the food chain for all our consumers.
Damaged, Broken, or Incorrect Shipments
We ship our ghee in high-quality; durable glass jars to preserve taste and nutritional integrity. While we pack our boxes with maximum care, transit accidents can happen.
If your glass jar arrives broken, damaged, or leaked, or if you receive the wrong variant, we will replace it immediately at no extra cost.
How to Claim a Free Replacement:
Timeframe: You must report the damage within 24 hours of receiving the delivery.
Evidence: Take a clear photograph or a short video showing the damaged glass jar, leaked product, and the shipping label visible on the external outer box.
Contact: Email these details along with your Order ID to info@nirgun.store or WhatsApp us at +91 7318651237.
Resolution: Once verified, our team will process and dispatch a brand-new replacement jar within 48 business hours.
Cancellations
Orders can only be canceled if they have not yet been dispatched from our facility. To cancel an order, contact us immediately at info@nirgun.store or call +91 7318651237. Once a tracking number has been generated and the order has left our facility, cancellations cannot be processed.